PowerStream​Microsystems​

CRM21CLOUD CRM Software

India's No.1 CRM-Sales-Marketing-Customer Services-Support Management Software

Applicable to each & every industry, any business of any size

Accelerates & Increases Sales
Manages & Plans Marketing
Improves Customer Services
Makes Customer Support Effortless
Enhances Customer Support
Improves Customer Relationships
Increases Customer Satisfaction Ration
Plans Sales & Services Strategies
Controls Overheads in Marketing & Services
Manages Sales & Services Schedules
Sends SMS Alerts about Sales & Service Activities
Most of the progressive organizations across the world are now focusing on increasing their sales revenues by making their marketing & customer support teams more effective by providing them with state-of-the-art tools which can help them work on sales opportunities in a systematic manner to capture larger market share. Customer Relationship Management (CRM) is a business philosophy involving identifying, understanding and better providing for your customers while building a relationship with each customer to improve customer satisfaction and maximize profits. It's about understanding, anticipating and responding to customers' needs. To manage the relationship with the customer a business needs to collect the right information about its customers and organize that information for proper analysis and action. It needs to keep that information up-to-date, make it accessible to employees, and provide the know how for employees to convert that data into products better matched to customers' needs.

CRM21CLOUD is the only CRM Software that gives you a 360 degree view of your customers.​

SALES & MARKETING RELATED KEY FEATURES

1) Inquiry & Leads Management
This is the most important part of your business. CRM21CLOUD manages your business inquiries and leads in such a way that none of your inquiries will be unfollowed. Software will remind you again and again in case your follow up is poor. No need to manage new inquiries and leads on chits and rough papers now. CRM21CLOUD 2015 will manage all your business inquiries in a very systematic and professional manner that your clients will never complaint you about poor responses from your company.
2) Inquiry Follow Ups-Customer Responses-Your Actions
CRM21CLOUD takes care of your business enquiries you receive from your customer-Your quotation management with customer-Follow ups and communication you do with customers-Response you receive from customers-Action you take after follow ups and responses.
3) Quotation Management Order Management- Actual sales
CRM21CLOUD takes care of quotations you send to your customers for received Inquiries. Also provides facility for revised quotations, pending quotations & unfollowed quotations.Also manages conversion of inquiries into Orders, either fully or partly. Finally, manages conversion of Orders into Actual Sales. So journey from an inquiry to Actual Sales including Follow Ups-Customer Responses- Action-Quotation-Orders can be managed efficiently. Also takes care of goods delivery and payments. Inquiry Slip, Orders, Delivery Note, Tax Invoice can be printed out.
4) Order Management and Actual sales
Along with quotations, CRM21CLOUD also manages conversion of inquiries into Orders, either fully or partly. Finally, manages conversion of Orders into Actual Sales. So journey from an inquiry to Actual Sales including Follow Ups-Customer Responses-Action-Quotation-Orders can be managed efficiently. Also takes care of goods delivery and payments. inquiry Slip, Orders, Delivery Note, Tax Invoice can be printed out.
5) Customizable Form Printing
- Enquiry Slip
- Quotation
- Order Confirmation Note
- Follow Up Slip
- Tax Invoice
- Expense Vouchers
- Project Note
- Salesman Appointment Sheet
Can be printed out on a plain paper or a letter head or a pre-printed stationery.
6) Salesmen Appointment - Schedules - Sales Targets Achievements-Marketing Plans
It is very easy to manage daily appointments and schedules of your salesmen. Provides picture of your salesforce very perfectly. Sales Targets of salesman, Sales Achievement, Actual Sales, Sales Calls, Follow Ups for Sales, Salesman Performances can be managed. You will have full control over your sales team.
7) Distributors / Dealers / Channel Partner Management
Set Sales target for Distributors / Dealers / Channel Partners and help them achieving it. Distributors / Dealers / Channel Partners performances can be monitored.Manage your Distributors / Dealers / Channel Partners in CRM21CLOUD and increase 100 % business with them per year.
8) Sales & Marketing Analysis and Forecasting
CRM21CLOUD will help you out to analyse and forecast your business. Will help you to increase your business at the speed of thought. Software carries certain time tested techniques and options to manage your sales and marketing in such a way that you will never make mistake in your management.
9) Past-To-Future Sales
Compares your current business, sales,marketing and performances with past. You will never repeat your mistakes about sales and marketing in future. It’s a commitment from CRM21CLOUD.
10) Manages all direct & indirect Ways of Marketing
CRM21CLOUD supports all the ways of marketing such as Postal Mailing, Door to Door Marketing, Reference Marketing, E-Commerce and Email Marketing, Tele Marketing,Call Centre Marketing, Distributors / Dealers Marketing etc.
11) In-Built Contact Manager
In-Built Contact Manager is available. Generate great results to increase sales and marketing using this.
12) In-Built Customer Relationship Management
In-Built Customer Relationship Management (CRM) system will help you out to increase professional and personal relationships with your customers. Your customers will never stop business with you.
13) Sales & Marketing Expense Manager & Controller
A great solution to manage your sales and marketing related major and minor expenses. Manages Targets and Actual Expenses, compares it and reports you. Also provides alerts online in case your expense crosses it’s limit. Manages avoidable, forceful, compulsory, expected expenses and lets you know the status of expenses you do toward sales and marketing activities.
14) Sales & Marketing Planner
Manage your sales and marketing using this planner. You will never make mistakes. Unbelievable features are available. Make a good plan, follow it properly and generate the best results with dramatic control over expenses.
15) Higher Authorities Actions
Sales & Marketing related actions for Directors, Product Manager, Marketing Manager, Area Manager, Territory Manger, Zonal Manger, State Manager, Country Manager.
16) Reminders for Sales & Marketing Activities
CRM21CLOUD gives reminders for your sales and marketing activities. You will never forget to call inquiries, send quotations, follow customers, visit customers etc.
17) Professional & Personal Letter Management
Create a letter and take thousands of print outs with different customers details on each letter. Great solution to remind your customers about new products /services, send monthly newsletter or wish them on occasions.
18) SMS Alerts for Sales & Marketing Activities
Get free SMS alerts on your mobile from CRM21CLOUD for new inquiries, new orders, actual sales, appointments of salesmen, follow ups etc. A brand new concept in information technology. Go anywhere, you are always connected to your business and office.

SERVICES & SUPPORT RELATED KEY FEATURES

1) PreSales and After Sales Services
CRM21CLOUD takes care of your entire services you provide to your customers, either Pre-sales or after Sales. CRM21CLOUD has power to manage all types customer services and support for all industries. Any level of customer services and support can be managed using this software.
2) Annual Maintenance Contract (AMC) Management
CRM21CLOUD manages all types of your maintenance contracts, either yearly or customized time period. Maintenance Contract details entries are so simple to use that even a non-technical person can enter data without any problem. Client details, contract details,signing date,expiry date,type,call frequency, product and tax details, keywords, terms etc. can be managed in a very practical way.
3) Customer Complaint - Your Response - Follow Ups - Action - Service Call - Result
Powerful tracking system of customer complaint, response given by you, your follow ups to manage complaint, action taken by you, service call made for complaint, solution provided to the customer and final result.
4) AMC Based Service Calls and Non-AMC Based (Freelance) Service Calls Management
Perfect management of AMC Based Service Calls and Non-AMC Based (Freelance) Service Calls. Manages complaint info, responses, follow ups,actions,result in a very professional manner.
5) Service Engineers Appointments - Performances
It is very easy to manage daily, weekly, monthly, quarterly, yearly appointments and schedules of your service engineers. Provides picture of your service force very perfectly. Manages Service Call Targets of service engineers, their achievements, actual results, service calls made, follow ups for services, service engineers Performances on daily, weekly, monthly, quarterly, yearly basis can be managed. You will have full control over your customer support team.
6) In-House & Service Centre Maintenance and Repairing Management
An excellent solution for maintenance people having maintenance facilities in their office or running a professional service centre. Material Inward, Outward with details like problem, action, solution, service engineers performance, product batch and serial no. details, job status, material status and other required options can be managed easily.
7) Material Replacement & StandBy Management
CRM21CLOUD gives you this feature which is most required and ignored. Collection of defective material from customer, delivery it to vendor for maintenance, replacement of customers material for temporary period, collection of repaired material from vendor, delivery of repaired material to customer and collection of stand by material from customer, replacement of defective material from vendor and delivery to customer in case material is not repairable etc. can be managed so professionally that none of your material or transaction will be misplaced.
8) On-Site Services & Maintenance Management
Provide On-Site services to your customers. CRM21CLOUD is always with you to make your transaction better and simple. Keeps tracks of all services made at customers place with required information.
9) Customizable Form Printing
- Complaint Shret
- Service Call Sheet
- AMC Renewal Sheet
- Material Replacement Sheet
- Expense Vouchers
- Project Note
- Service Enginneer Appointment Sheet
Can be printed out on a plain paper or a letter head or a pre-printed stationery.
10) Customer Service & Support Analysis and Forecasting
CRM21CLOUD will help you out to analyse and forecast your customer services and support. Will help you to increase your business at the speed of thought by forcing you to provide better services and support to your customers. Software carries certain time tested techniques and options to manage your services and support in such a way that you will never make mistake in your management.
11) Past-To-Future Customer Services
Compares your current customer services and support performances with past. You will never repeat your mistakes about services and support in future. CRM21CLOUD will help you a lot to make it better and more beneficial for both the parties. You can generate cent percent customer satisfaction ratio.
12) Customer Services and Support Expense Manager & Controller
A great solution to manage your services and support related major and minor expenses. Manages Targets and Actual Expenses, compares it and reports you. Also provides alerts online in case your expense crosses it’s limit. Manages avoidable, forceful, compulsory, expected expenses and lets you know the status of expenses you do toward customer services and support activities.
13) Customer Services & Support Planner
Manage your customer services & support using this planner. You will never make mistakes. Unbelievable features are available. Make a good plan, follow it and generate the best results with dramatic control over your expenses.
14) Reminders for Customer Services & Support Activities
CRM21CLOUD gives reminders for your services and support related activities. You will never forget service calls, AMC renewal reminders, your payments, replacement, follow ups etc.
15) Reminders for Sales & Marketing Activities
CRM21CLOUD gives reminders for your customer services & support activities. You will never forget your tasks related to new AMC, services follow ups, material replacement etc.
16) Professional & Personal Letter Management
Create a letter and take thousands of print outs with different customers details on each letter. Great solution to remind your customers about services, send monthly newsletter or wish them on occasions.
17) SMS Alerts for Sales & Marketing Activities
Get SMS alerts on your mobile from CRM21CLOUD totally free for new signed maintenance contracts, AMC Renewals, service calls made by engineers, replacements & stand by, material inward / outward etc.

OTHER TECHNICAL FEATURES IN CRM21CLOUD :

Easy installation, unlimited company creation, less data entries and fast report generation
Data import from Excel file,outlook & outlook express and Tally free self-running training kit
Fully compatible with all versions of Microsoft Windows
All printers compatibility
Hundreds of reports to view and print.fast printing facility. Reports can be exported in PDF, Text, MS-Excel, MS.Word formats. Powerful password securities. Customizable user rights to add-modify-delete-view-print.
Easy internal backup and restore procedures.

WHO CAN USE THIS SOFTWARE?

This software can be used by any company, any individual of any business and industry of any size. Traders, manufacturers, agents, brokers, distributors, dealers, channel partners, importers, exporters, consultants, retailers, professionals (like doctors, chartered accountant, engineers etc.) can use this software. Marketing companies, corporate houses, offices, factories, call centres, service centres, maintenance and repairing houses,departmental stores, small and medium sized retail outlets, educational centres, research houses, distribution house, manufacturing units, wholesale houses of any product of any business with any size can take benefits of this software and make their transactions almost double per year. Thousands of companies and personals related to IT industry, Electronics, Telecom, Electrical, Stock Exchange,Iron & Steel,Textile,Metal Industries, Pharmaceuticals, Garments, Air Conditioner & Refrigeration, Plastics, papers, Food, Entertainment, Machinery and Machine Tools, Chemicals & Colors, Real Estate, Rubbers, Furniture & Fixtures, Transports, Travels & Tours, Glass, Medicines, Wood, Power, Printing, Financial Institutions, Marketing Companies and Agencies, Recruitment, Office Automation, Stones, Jewelery, Health, Handicrafts, Cosmetics, Metal Fabrications, Couriers, Security Systems, Industrial Cables & Wires, Hardware, Automobiles, Gift Articles, Construction, Education, Arts, Lubricants & Oil, Energy, Agriculture, Ayurvedic, Gas, Home Appliances, Insurance, Photography, Sports are using this software successfully. You are an Indian company or an overseas corporation, trader-manufacturer-agent or service provider-dealing with public and private sectors or government sectors, CRM21CLOUD is for you. This will upload your business and reputation to the highest level of success. Reports available in CRM21CLOUD.

PRE-SALES REPORTS

General Inquiry Register
Client wise Inquiry Register
Product wise Inquiry Register
Product Category wise Inquiry Register
Product Main Category wise Inquiry Register
Salesman wise Inquiry Register
Agent wise / Broker wise Inquiry Register
Weightage wise Inquiry Register
Source wise Inquiry Register
Nature wise Inquiry Register
Area wise Inquiry Register
City wise Inquiry Register
State wise Inquiry Register
Zone wise Inquiry Register
Country wise Inquiry Register
General Pending Inquiry Register
Pending Inquiry Register

PENDING SALES REPORTS

Client wise Pending Inquiry Register
Product wise Pending Inquiry Register
Product Category wise Pending Inquiry Register
Product Main Category wise Pending Inquiry Register
Salesman wise Pending Inquiry Register
Agent wise / Broker wise Pending Inquiry Register
Weightage wise Pending Inquiry Register
Source wise Pending Inquiry Register
Nature wise Pending Inquiry Register
Area wise Pending Inquiry Register
City wise Pending Inquiry Register
State wise Pending Inquiry Register
Zone wise Pending Inquiry Register
Country wise Pending Inquiry Register

INQUIRY FOLLOW UPS-ACTIONS-RESPONSES RELATED REPORTS

Inquiry Follow-ups & Responses
Inquiry wise Follow-ups
Date wise Follow-ups
Inquiry Followup History
Date wise Inquiry Response Register

QUOTATION MANAGEMENT REPORTS

Quotation
Date wise Quotation
Client wise Quotation
Inquiry wise Quotation
Quotation Printing

ORDER MANAGEMENT REPORTS

Order
Completed Order Register
Inquirywise Pending Order Register
Source wise Order Register
Salesman wise Order Register
Agent wise / Broker wise Order Register
Client wise Order Register
Agent wise Order Details
Category wise Order Details (Agent wise)
Area wise Order Details (Agent wise)
Zone wise Order Details (Agent wise)
Division wise Order Details (Agent wise)
Designation wise Order Details (Agent wise)
Product wise Order Details (Agent wise)
Salesman wise Order Details
Category wise Order Details (Salesman wise)
Area wise Order Details (Salesman wise)
Zone wise Order Details (Salesman wise)
Division wise Order Details (Salesman wise)
Designation wise Order Details (Salesman wise)
Product wise Order Details (Salesman wise)
Product wise Order Register
Product Category wise Order Register
Product Main Category wise Order Register
Order Confirmation Printing

SALES RELATED REPORTS

Sales Registers
Completed Sales Register
Pending Sales Register
Sourcewise Sales Register
Salesman wise Sales Register
Agent wise / Broker wise Sales Register
Client wise Sales Register
Product wise Sales Register
Product Category wise Sales Register
Product Main Category wise Sales Register
Agent wise Sales Details
Category wise Sales Details (Agent wise)
Area wise Sales Details (Agent wise)
Zone wise Sales Details (Agent wise)
Division wise Sales Details (Agent wise)
Designation wise Sales Details (Agent wise)
Product wise Sales Details (Agent wise)
Month wise Sales Details (Agent wise)
Salesman wise Sales Details
Category wise Sales Details (Salesman wise)
Area wise Sales Details (Salesman wise)
Zone wise Sales Details(Salesman wise)
Division wise Sales Details (Salesman wise)
Designation wise Sales Details (Salesman wise)
Product wise Sales Details (Salesman wise)
Month wise Sales Details (Salesman wise)

ITEM BATCH NO. AND SERIAL NO. RELATED REPORTS

Batch wise Reports
Full Batch wise Sales Details
Batch wise Item Register
Batch No.wise Item Details
Expiry Date wise Item Register
Item Serial No.wise Reports
Serial No.wise Item Register
Serial No.wise Item Details

TARGETED SALES & ACTUAL SALES COMPARISON

Sales Targets
Sales Target Register
Targeted Sales V/s Actual Sales
Division wise Sales Target
Designation wise Targeted Sales V/s Actual Sales

SALESMAN SCHEDULES RELATED REPORTS

Salesman Scheduler
Salesman wise Call Schedules
Department wise Call Schedules
Starting Time wise Call Schedules
Ending Time wise Call Schedules
Salesman Free Time Details
Service Engineer Free Time Details
Group Cum Personal Appointments
CUSTOMIZABLE DELIVERY NOTE PRINTING
CUSTOMIZABLE INVOICE PRINTING​

SALES & MARKETING RELATED GRAPHICAL REPORTS

Graphical Outputs
Target Sales Vs Actual Sales
Target Sales Vs Actual Sales (Salesman wise)
Target Sales Vs Actual Sales (Agent wise / Broker wise)
Inquiry Based Graphical Reports
Source wise Inquiry Chart
Nature wise Inquiry Chart
Weightage wise Inquiry Chart
Inquiry To Sales Conversion
Actual Expense Chart
Budgeted Expense Chart​

SALES & MARKETING RELATED MASTERS

Masters List
Client
Client Category
Area
Zone
Designation
Nature of Business
Product
Product Category
Product Main Category
Agent / Broker
Salesman
Inquiry Source
Weightage of Inquiry
Extra Charges / Taxes
Inquiry Type / Nature
Unit of Measurement

MAINTENANCE CONTRACTS RELATED REPORTS

Maintenance Contract Reports
All Service Contracts
Type wise Service Contracts
Starting Date wise Service Contracts​
Ending Date wise Service Contracts
Item wise Service Contracts
Contract Renewal Reminder
Area wise Service Maintenance Contract
Today's Service Contract

COMPLAINT - RESPONSE- ACTIONS-SERVICE CALLS RELATED REPORTS

Service Calls Related Reports
Client wise Service Calls
Maintenance Contract wise Service Calls History
Repeated Service Calls History
Date wise Service Calls
Service Engineer wise Service Calls
Starting Time wise Service Calls
Ending Time wise Service Calls
Type wise Service Calls
Status wise Service Calls
Area wise Service Calls
Chargeable Service Calls
Non-Chargeable Service Calls
Priority wise Service Calls
Complaint Time v/s Service Call Time
Delay In Service Calls
Preventive Service Calls
Pending Service Calls
Completed service Calls
Department wise Service Calls
Item Serial No./ Machine ID wise Service Calls
Complaint Register
Service Engineer wise Service Call Sheet

MATERIAL REPLACEMENT & STAND-BY RELATED REPORTS

Material Replacement Management Reports
Material Replacement Reports
Client wise Material Replacement
Product wise Material Replacement
Job No. wise Material Replacement
Product Batch No. wise Material Replacement
Product Serial No. wise Material Replacement
Product Model / Make wise Material Replacement
Product Status wise Material Replacement
Material Stand by Management Reports
Management with Vendor
Material Returned to Party
Replacement at a Glance
Material Outstanding Register
Serial No. wise Material Standby Register
Client wise Standby Register
Vendor wise Replacement Outstanding Register
Client wise Replacement Outstanding Register
Material Replacement Inward Challan (Party)
Material Replacement Outward Challan (Stand-By)
Material Replacement Inward Challan (Stand-By)
Material Replacement Outward Challan (Vendor)
Material Replacement Inward Challan (Vendor)
Material Replacement Outward Challan (Party)

SERVICE CENTER & IN-HOUSE MAINTENANCE RELATED REPORTS

Service Center / InHouse Maintenance Reports
Inward Registers
Date wise In-House Maintenance Registers
Client wise In-House Maintenance Registers
Source wise In-House Maintenance Registers
Agent wise In-House Maintenance Registers
Salesman wise In-House Maintenance Registers
Product wise In-House Maintenance Registers
Job Status wise In-House Maintenance Registers
Job No. wise In-House Maintenance Registers
Batch wise Inwards
Item Batch wise Inward Register (Item wise)
Item Batch wise Inward Register (Batch No.wise)
Item Batch wise Inward Register (Expiry Date wise)
Item Serial No. wise Inward Register
Inwards Vs Outwards
Outward Registers
Date wise Outward
Client wise Outward
Batch wise Outwards
Item Batch wise Outward Register (Item wise)
Item Batch wise Outward Register (Batch No.wise)
Item Batchwise Outward Register (Expiry Datewise)
Item Serial No.wise Outward Register
Pending Inward-Outward Register
Inward Details
Outward Details
Estimate Memo
Material Acceptance Receipt
Outward Challan

SERVICES & SUPPORT RELATED MASTERS REPORTS

Client
Client Category
Area
Zone
Division
Designation
Category
Nature of Business
Product
Product Category
Product Main Category
Agent / Broker
Salesman
Inquiry Source
Extra Charges / Taxes
Department of Employee
Unit of Measurement

VIEW / PRINT FORM TYPE REPORTS (FULLY CUSTOMIZABLE)

Inquiry Slip
Quotation
Order Confirmation Note
Delivery Note
Estimate Memo
Material Acceptance Receipt
Material Outward Challan
Rental Outward Challan
Rental Inward Challan
Service Call Sheet
Service Engineer wise Service Call Sheet
Material Replacement Inward Challan (Party)
Material Replacement Outward Challan (Stand-By)
Material Replacement Inward Challan (Stand-By)
Material Replacement Outward Challan (Vendor)
Material Replacement Inward Challan (Vendor)
Material Replacement Outward Challan (Party)

REMINDERS & SUMMARIES

Today’s Sales Schedules
Today’s Service Calls
Maintenance Contract Renewal Reminder
Sales Related Summary
Service Related Summary
Contact Management Related Reports
Contact Management System
Namewise Customer Register
Company wise Customer Register
Surname wise Customer Register
Sex wise Customer Register
Marital Status wise Customer Register
Group wise Customer Register
City wise Customer Register
Pin code wise Customer Register
Area wise Customer Register
State wise Customer Register
Country wise Customer Register
Birth Date wise Customer Register
Designation wise Customer Register
Customer Website Address Register
Business Nature wise Customer Register
Email Address wise Register
Importance wise Customer Register
Type wise Customer Register
Priority wise Customer Register
Contact Person wise Customer Register
Zone wise Customer Register
Payment Terms wise Customer Register
Relationship wise Customer Register
Customer Anniversary Details

PIM REPORTS

Telephone Diary
Mailing Labels Printing
Mail Merge

Sales & Marketing Management Key features :

Inquiry & Lead Management
Quotation Management
Inquiry Follow Ups-Customer Responses-Your Actions
Order Management -Actual Sales Management
Sales Target Management
Sales Force Schedule & Performance Management
Salesmen Daily Schedules - Sales Targets - Achievements - Marketing Plans
Distributors / Dealers / Channel Partner Management
Sales & Marketing Analysis and Forecasting
Past-To-Future Sales Analysis
In-Built Contact Manager & Customer Relationship Management
Reminders for Sales & Marketing Activities
Marketing Expense Manager & Controller
Sales & marketing Project Manager with Planner
SMS Alerts for all Sales & marketing related Activities

Customer Services & Support Management Key features :

PreSales and After Sales Services
Annual Maintenance Contract management
Customer Complaint Management
Customer Complaint - Your Response - Follow Ups - Action - Service Call
AMC Based Service Calls and Non-AMC Based (Freelance) Service Calls Management
Service Engineers Daily Schedules - Performances
In-House & Service Centre Maintenance and Repairing Management
On-Site Services & Maintenance Management
Customer Service & Support Analysis and Forecasting
Past-To-Future Customer Services
Customer Services and Support Expense Manager & Controller
Customer Services & Support Planner
Reminders for Customer Services & Support Activities
SMS Alerts for all Customer Services related Activities.
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