Refund & Cancellation Policy

Scope

This Refund & Cancellation Policy applies to software and related services supplied by PSINDIA ("we", "us", "our") following an enquiry made through www.psindia.com or confirmed with you in writing. It should be read together with our Terms & Conditions.

Nature of Our Products

Our software is licensed for a one-time investment and is supplied on an enquiry basis. Each order is confirmed in writing with its scope, price and delivery method before any payment is made. Because software licences are delivered digitally and can be activated immediately, they are treated differently from physical goods.

Cancelling an Enquiry

Sending an enquiry does not create an order or any payment obligation. You may withdraw an enquiry at any time by letting us know, and we will stop contacting you about it.

Cancelling a Confirmed Order

You may cancel a confirmed order before the software has been delivered, installed or activated by informing us in writing. Any amount already paid for an order cancelled at this stage will be refunded, after deducting costs we have reasonably incurred for work already performed at your request, as stated in your written confirmation.

Refunds After Delivery or Activation

Once a software licence has been delivered, installed or activated, it is generally non-refundable, because the product has been made fully available to you. Exceptions apply where:

• We are unable to deliver the software described in your written confirmation
• The software has a material defect that we are unable to remedy within a reasonable time after you report it
• A refund is required by applicable law

In these cases we will refund the amount paid for the affected product or service.

Services and Customisation

Customisation, data migration, training, hosting and similar services are charged for the work performed. Services already rendered are non-refundable. Services not yet started may be cancelled and any prepayment for them will be refunded.

Defects and Non-Delivery

If the software does not work as described in your written confirmation, please inform us as soon as possible with details of the problem. We will investigate and, where the issue is confirmed, correct it, replace the affected component or, if that is not possible, refund the amount paid for it.

How Refunds Are Processed

Approved refunds are made to the original method of payment, in Indian Rupees, less any taxes or charges that cannot be recovered. The time taken for a refund to reach you depends on your bank or payment provider.

How to Request a Cancellation or Refund

Write to us through the enquiry form on www.psindia.com or reply to the message in which we confirmed your order. Please include the order reference, the product concerned and the reason for your request.

Governing Law

This policy is governed by the laws of India. Any dispute arising from it is subject to the exclusive jurisdiction of the courts of Mumbai, Maharashtra.

Changes to This Policy

We may update this policy from time to time. The revised version will be published on this page with a new "Last updated" date and will apply to orders confirmed after that date.